Welcome to our FAQ or Frequently Asked Questions Section
1. How far do I undress?!
Please undress to your level of comfort. Typically, half of our clients fully undress and the other half leave on undergarments. You will be draped with linens for the entire session and your therapist will only uncover the section of the body that is being treated.
2. How long is a typical massage?
Most people start with 60 minutes. For best results, 90 minutes is ideal for a more therapeutic massage or general relaxation.
30 min is for a very specific area and 2 hours is the longest appointment available.
3. Can I ask for a specific therapist or preference for male or female therapist?
Yes, you can request either or both! We currently only have female therapists in our staff.
4. What is the cancellation policy?
We request 24 hours notice for cancellations. For no-shows or less than 24 hours notice it is our policy to charge the full price of the scheduled appointment. If your appointment is cancelled more than 24 hours in advance, no charge will be applied.
5. Do you have evening appointments available?
Yes, we do! The last appointment of the day begins at 5:00pm. We are currently closed Saturday and Sunday in 2022 until we have a full staff of therapists to reopen on Saturdays.
6. What are the general office hours?
9:00am to 6:00pm depending on our latest appointment. If we are already gone, please leave us a message! Voicemails and emails will be answered the following morning.
7. How far in advance can I make an appointment?
Appointments can be booked as far as three months in advance. On the 15th of every month the schedule opens for the following additional month (For example: On March 15th you would be able to schedule appointments for the month of June). You will receive a courtesy phone call, text, or e-mail reminder the day before your appointment.
8. What types of massages do you offer?
We offer a wide variety of modalities. Every therapist has their own specialty, but our services include Swedish Massage, Deep Tissue Therapy, Hot Stones, Cupping, and Pre-Natal Massage.
9. Do you take insurance?
We are currently unable to take new clients for both personal insurance and Motor Vehicle Accidents.
10.Where are you located?
We are right downtown across from the Riverfront Park on the ground floor of the Rivers Condos. Our complementary parking and main entrance are located in the alleyway between Court Street and State Street (Please find the “Directions” link to see a map of access to our building).
11. Can I purchase gift certificates online or over the phone?
We are currently only selling gift certificates in the office.