Welcome to our FAQ or Frequently Asked Questions Section
1. How far do I undress?!
Please undress to your level of comfort. Typically, half of our clients fully undress and the other half leave on undergarments.
2. How long is a typical massage?
Most people start with 60 minutes. For best results, 90 minutes is ideal for a more therapeutic massage or general relaxation.
30 min is for a very specific area and 2 hours is the longest appointment available.
3. Can I ask for a specific therapist or preference for male or female therapist?
Yes, you can request either or both. We currently only have female therapists.
4. What is the cancellation policy?
We request 24 hrs notice for cancellations. We understand that an emergency may come up or you get sick, so we may give a pass on an individual basis, otherwise you are charged the full price of the scheduled appointment.
5. Do you have evening appointments available?
Yes we do, the last appointment of the day is 5:00pm. We have Saturday appointments until 4:00pm, but we are closed on Sunday.
6. What are the general office hours?
9:00am to 6:00pm depending on our latest appointment. If we are already gone leave us a message! Voicemails and emails will be answer the following morning.
7. How far in advance can I make an appointment?
As far in advance as you like. You will get a courtesy phone call, text or e-mail reminder the day before your appointment.
8. What types of massages do you offer?
We offer a wide variety of modalities. Every therapist has their own specialty, but in general all therapist do general Swedish for relaxation, deep tissue for a more therapeutic approach, hot stones, and aromatherapy. The specialties include Thai, Trigger point, cupping, Neuromuscular release and structural integration.
9. Do you take insurance?
We are able to bill insurance for all motor vehicle accidents or workers comp. Currently we are not taking new clients for personal insurance but we are preferred providers for Aetna, Blue Cross Blue Shield and Moda.
10.Where are you located?
We are right downtown across from the river front park. We are in the bottom floor of the Rivers Condos. We are in the alleyway between Court St and State St, there is complimentary parking.
11. Can I purchase gift certificates online or over the phone?
Yes you can! We can send the recipient an actual beautiful card in the mail, or you can purchase one through our website here and send the recipient an e-mail or have it sent to yourself and give it to them in person.